FAQS

Frequently Asked Questions

Our accepted payment methods include Visa and Mastercard. If you have any queries regarding your payment, please ensure to provide your order number when contacting us.

After we reconcile your payment, you can expect to receive your gift voucher via email.

No, you can use your gift voucher across multiple transactions.

All our dishes are served fresh and ready to eat. Cooking instructions will be provided as a label on any dish that requires heating/cooking.

(1) Homemade Pies, Mash, Vegetables & Salad accompaniments:

Our Ready to Heat n’ Serve Homemade Pies are good for 2 – 3 days. However, they are at their best when heated on the same day. Our pies are not suitable for freezing. 

The pie accompaniments (mash and vegetables) are good for 2 days, but best heated on the same day. 

The salad accompaniment is good for 1 day, but best eaten on the same day.

All other dishes on our menu (unless otherwise stated) are delivered hot and ready to eat. We advise eating these on the same day.

Unfortunately, we are unable to cater to specific dietary requirements at this point. However, we still have a number of dietary options available. If you want to learn more about our range of options, please don’t hesitate to contact us

Ensure to choose ‘pickup’ as your preferred delivery option when arriving at the online checkout. Details for pickup include adhering to safety precautions and contact-free precautions.

Delivery is FREE within 10km radius of The Mundaring Hotel. You must be home to receive your order. Delivery details on pickup including safety precautions and contact-free precautions.

Our kitchen team have extremely high sanitary standards. Benches are frequently sterilised, and we are diligent with handwashing. Our delivery service ensures that orders are transported directly to you from our staff who have had to adhere to the safety precautions put in place at this time. In addition, we have strict rules about how we hand over our meals to you at point of delivery.

This is a new dimension for us and we’re currently giving it our best shot, however we feel as if it is best to start with what we already know we can do well. We will be evolving this service in time, so if you have any other suggestions please let us know. Just email us at info@mundaringhotel.com.au.